Use the purchase record to find the cancellation route
The seller on the receipt determines who manages the subscription. Website purchases can be handled in DarLink settings or through our support team. A subscription bought through a marketplace needs cancellation there, even if you also use DarLink in a browser.
Locate the purchasing account, transaction reference, amount and payment date. Check any renewal date shown with the purchase. The fact that you paid on an iPhone, Android device or computer does not by itself identify the payment channel.
Send a request that identifies the subscription
Email support@darlink.ai if you want to cancel in writing. Under the policy, cancellation takes effect when support receives the notice; paid access then continues to the end of the current term without another renewal. Voluntary cancellation does not repay that period or turn unused tokens into cash.
Send the notice before renewal and keep a copy. The published response target is approximately 72 hours, described as three business days, not a promise that every issue will be completed within that time. Request a clear confirmation and the date paid access finishes.
- Name the account used for the purchase and include its transaction reference.
- Say that you want recurring renewal cancelled, rather than only asking about a charge.
- Request the confirmed cancellation outcome and paid-access end date.
- Do not include passwords, sign-in codes or an unredacted card number.
Apply the remedy that matches the payment problem
Once a charge is verified as unauthorized, we refund it in full. If we end a subscription without cause or fault on your part, we refund the unused paid portion proportionately. A billing or platform error is addressed with an appropriate correction, refund or account credit. Changing your mind or purchasing accidentally does not normally qualify.
The Terms also allow discretionary consideration of a minimally used purchase within 24 hours. That provision is not automatic approval and does not override the refund exclusions or applicable legal rights. Explain the reason for the request; a refund is capped at the amount originally paid.
Distinguish an acknowledgment from a completed cancellation
Keep the reply that says what happened, not just the message acknowledging receipt. Look for confirmation that renewal is stopped and the date access ends. Follow up in the same correspondence if either point remains unanswered.
When discussing a charge, identify whether it was duplicated, renewed unexpectedly or left you without the purchased access. Provide only the relevant payment reference. An approved refund is returned through the original payment method, or an account credit may be appropriate under the policy.
Common questions
How can I cancel the next DarLink subscription payment?
For a website purchase, open subscription settings or email support@darlink.ai with the purchasing account and receipt reference. Use the marketplace's subscription controls if it handled the purchase. Keep the outcome confirmation; a deletion request does not replace cancellation.
Does cancelling renewal cut off paid access immediately?
No. You retain access for the rest of the current paid term. Check its end date in the confirmation. A request to stop future billing is separate from a request to close the account.
Can I reclaim unused subscription time or tokens by cancelling?
Not through voluntary cancellation alone. Verified unauthorized charges are refunded in full, and termination without cause or user fault leads to a proportionate refund of unused paid time. Report billing or platform errors for the applicable remedy; unused tokens are not automatically cashed out.
Is a purchase refundable as long as I ask within 24 hours?
The timing alone does not create that entitlement. A minimally used purchase may receive discretionary consideration within 24 hours, subject to the policy. Send the details promptly without assuming the request will be approved.
If I delete DarLink, will a marketplace subscription end too?
No. Manage renewal with the marketplace that processed the subscription. Keep its cancellation confirmation alongside, but separate from, any correspondence about deleting your DarLink account.
For help with your own account, write to our support team.